PRIVACY POLICY
The VelJane Company
Effective Date: May 13, 2026
Last Updated: May 13, 2026
1. Introduction
The VelJane Company ("we," "us," or "our") operates the website located at service.veljane.com (the "Site"). We are a creative video production company offering commercial video production, social media content creation, photography, documentary production, narrative filmmaking, editing, post-production, and related creative services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Site, submit forms, communicate with us, or engage with our services.
By using our Site, you agree to the practices described in this Privacy Policy.
2. Information We Collect
a) Information You Provide Directly
We may collect personal information including:
Full name
Email address
Phone number
Company name
Project details and enquiries
Information submitted through forms, bookings, or consultations
SMS communication preferences
b) Information Collected Automatically
When you visit our Site, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on pages
Referring URLs
Website interactions
Cookies and tracking technologies
c) Information from Third Parties
We may receive information from third-party services such as:
Google Analytics
Advertising and marketing platforms
3. How We Use Your Information
We use collected information to:
Respond to enquiries
Provide video production and creative services
Schedule consultations and appointments
Send project updates and communications
Improve our website and user experience
Conduct analytics and marketing activities
Comply with legal obligations
Prevent fraud or misuse
4. SMS Communications
By providing your phone number through our forms or communications, you consent to receive SMS messages from The VelJane Company regarding:
Appointment reminders
Project updates
Service communications
Follow-up messages
Promotional and marketing communications
Consent is not a condition of purchase.
SMS Opt-Out
You may opt out of SMS communications at any time by replying:
STOP
For assistance, reply:
HELP
or contact us directly at:
Message Frequency
Message frequency may vary depending on your interaction with our services.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
No Sharing of SMS Data
SMS opt-in information, phone numbers, and consent data are never sold, shared, rented, or disclosed to third parties for marketing purposes.
5. Cookies & Tracking Technologies
We use cookies, analytics tools, pixels, and similar technologies to improve functionality and marketing performance.
These may include:
Essential cookies
Analytics cookies
Preference cookies
Facebook Pixel
Google Analytics
Advertising and remarketing technologies
You may disable cookies through your browser settings; however, some functionality may be affected.
6. Third-Party Services
We may use third-party services including:
GoHighLevel (GHL)
Google Analytics
Meta/Facebook services
Email communication providers
CRM and automation tools
These providers may process information according to their own privacy policies.
7. Data Retention
We retain personal information only as long as necessary to:
Provide services
Maintain legal compliance
Resolve disputes
Enforce agreements
When no longer needed, information is securely deleted or anonymized.
8. Data Security
We implement commercially reasonable security measures to protect your information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
However, no internet transmission or storage system can be guaranteed 100% secure.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your information
Withdraw consent
Restrict or object to processing
Unsubscribe from email or SMS communications
Request updates to communication preferences
To exercise these rights, contact us at:
10. Children's Privacy
Our services are not directed toward individuals under the age of 13. We do not knowingly collect information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
12. Contact Information
The VelJane Company
Website: service.veljane.com
Email: [email protected]
Phone: (301) 266-5050
